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We have specialist solicitors ready and waiting to help you across Great Britain.
1stClaims Complaints Handling Policy
Submitting a Complaint
1stClaims seeks to provide our Service Users with excellent customer service. However, in the event that a Service User wants to lodge a complaint to 1stClaims they are able to do so by email, telephone or post. A complaint can be lodged using any of the methods noted below:
- Telephone: 01348 630720
- Email: firstname.lastname@example.org
- Post: 1stClaims, Tregyddulan, St Nicholas, Goodwick, SA64 0LX
The Firm endeavours to send complainants a written acknowledge of complaints within 5 business days of receipt.
The Firm will investigate the subject matter of the complaint and, where required, may contact the complainant to obtain further information to adequately investigate the complaint. The nature of the investigation will depend on the nature of the complaint but may involve interviewing relevant staff and listening to call recordings.
When possible, the Firm will ensure that the individual(s) involved in investigating complaints are independent and have not been involved in the events complained about.
The Firm will endeavour to issue a final written response to the complaint within 8 weeks of initial receipt.
- Accept the complaint and, where appropriate, offer redress or remedial action;
- Offer redress or remedial action without accepting the complaint; or
- Reject the complaint and give reasons for doing so.
If the Firm is not in a position to issue a final response within 8 weeks the complainant will be provided with a written response explaining why the Firm is not in a position to issue a final response and set out the date by which the Firm expects to be able to issue one.
Complainants have the right to escalate their complaint to the Financial Ombudsman Service, free of charge if they are dissatisfied with the Firm’s final response or if the Firm does not issue a final response within 8 weeks.
It is to be noted that complaints must be escalated to the Financial Ombudsman Service within six months of receiving the final response or of the 8-week deadline.
Financial Ombudsman Service
Tel: 0800 023 4567.
Let Us Help You
At 1stClaims, we want to make sure that you are happy with the solicitor we choose for you, which is why we are so careful to ensure we choose only experts.
Complete the 1stClaims FREE CLAIM ENQUIRY FORM NOW , and a solicitor will call you back, usually within the hour.
Remember, it costs nothing to ask.
Start your FREE claim for compensation by using our online claim form.
Remember, it costs absolutely nothing to ask and you are under no obligation to make a claim, we just want to help you.
*Different rules apply for medical negligence - See Here
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What Our Clients Say
"They don't seem (another claims company) as efficient or helpful as 1stClaims seem to be. I have been impressed with your service and I am grateful for your help. Thanks for your patience!" Mr Pittam