UK Wide Legal Services

We have specialist Solicitors across England, Scotland, Wales and Northern Ireland waiting to help
you now.

Free, No Obligation Enquiries
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Make a free enquiry today to receive complete peace of mind.

UK Legal Specialists
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We have specialist Solicitors ready and waiting to help you across the UK.

Not Sure What To Do?
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Simply call us free or complete the quick enquiry on the right and let us explain your legal rights and your options (at no cost to you and no obligation).

1stClaims Complaints Handling Scheme

  • Complaints may be made in writing, by e-mail, by telephone or in any other form in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
  • We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
  • We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handling the complaint for the business. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
  • Within four weeks of receiving a complaint, we will send you either:
    • a final response which adequately addresses the complaint; or
    • a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
  • With eight weeks of receiving a complaint we will send you either:
    • a final response which adequately addresses the complaint; or
    • a response which:
      • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response; and
      • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to -
    Claims Management Regulator
    PO Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel: 0845 4506858.
  • The Regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

Let Us Help You

At 1stclaims.co.uk , we want to make sure that you are happy with the solicitor we choose for you, which is why we are so careful to ensure we choose only experts.

Complete the 1stclaims.co.uk FREE CLAIM ENQUIRY FORM NOW , and a solicitor will call you back, usually within the hour.

Remember, it costs nothing to ask.

Claim Now

Start your FREE claim for compensation by using our online claim form.

Remember, it costs absolutely nothing to ask and you are under no obligation to make a claim, we just want to help you.
*Different rules apply for medical negligence - See Here

Free claim enquiry

UK Wide Coverage

We have expert solicitors across England, Scotland, Wales and Northern Ireland waiting to help
you now.

Why Choose 1stclaims?

  • We hand select only the best injury and medical negligence solicitors to help you
  • You pay nothing whether you win or lose your claim
  • Your solicitor chosen by a solicitor with 14 years claims experience

What Our Clients Say

"They don't seem (another claims company) as efficient or helpful as 1stClaims seem to be. I have been impressed with your service and I am grateful for your help. Thanks for your patience!" Mr Pittam

1stClaims is regulated by the Claims Management Regulator in respect of regulated claims management activities: Number CRM15909. This registration is recorded on the website www.claimsregulation.gov.uk

“We comply, where applicable, with the SRA Code of Conduct 2011 published by the Solicitors Regulation Authority, and any solicitor [or registered European lawyer] to whom we may refer you is an independent professional from whom you will receive impartial and confidential advice. You are free to choose another solicitor [or registered European lawyer]"

1stClaims Limited - Registered in England and Wales - Reg. Co. No. 06566866. Registered Office Address: Tregyddulan, St Nicholas, Goodwick, Pembrokeshire, SA64 0LX

VAT Reg. No. 938 1976 76 - Information Commissioner's Office Registration Number Z1477170